Really the location couldn't be better. Picture having breakfast of fresh fruit (papayas 6 for $1 at the Farmer's Market) on your lanai overlooking the most beautiful lagoon, palm trees, etc. And the lagoon has sea turtles! We never tied of the view. We really appreciated the WiFi - it allowed us to keep up our travel blog.
We replaced the modem when guest told us it wasn't working properly. And guest was trying to use TV when DVD was on which is why the TV was fuzzy....sorry, operator error!
We especially loved watching the green sea turtles that lived in the near-by lagoons. And discovering the whales off the coast was an added bonus.
know that we felt safe at night with the elevator situation. all the tenants were very sweet. loved the access to the park. thank you for making a family tripfor a funeral easier on us. we have big family on this island and will be back andonly want to rent ths apt. mahalo nui for your help. remember us. we wll be back in a year for two weeks...
As in previous years, the "upgrade" at Avis was not honored, but overall I was very happy with my arrangements through you.
Our first impression when entering our condo was the great view out the balcony. The ocean and tidepool shows through a thick jungle foliage than backs up to the property. The pool was warmer and larger than we expected. We spent hours hanging out there and getting to know the residents.The unit was clean and nicely furnished; there was even snorkel and beach gear in the guest closet. The pretty beach park next door had good swimming and snorkeling in the large tide pools and the local beachgoers were friendly.The location was a bit off the beaten path, about 5 minutes from town, with some industrial areas and less desirable beaches down the road, but we had no problems doing the short drive every day. Our master bedroom had the same great view as the living room and we slept well at night, seneraded by the sounds of the ocean and the frogs that inhabit the jungle. We had a great stay and love the sleepier, rainforest environs of Hilo and the nearby Puna coast. We hope to come back again.
Lovely place to stay - great swim hole, lovely condo, excellent service overall. Sharene and Su take calls and give advice at all hours and are real pros! Only flaw was the cleaning service - in 2 mths, they never showed up despite 3 phone discussions.
I never did receive a cleaning, tho I was contacted 3 times to set it up, and even suggested a week while I would be out of town. Also, the kitchen floor had not been washed when I moved in - very sticky and grimy...But the rest of the apt was clean and the repairs I requested were done in a timely manner.I highly recommend bug traps for cockroaches, and a trash can with a lid that closes tight - to avoid feeding cockroaches in the kitchen.Also recommend stocking basics like olive oil, vinegar, salt & pepper, mayo, mustard, as these are basics that folks need.
We ended up staying at a different accommodation. We received an upgrade in a lovely house next to a lagoon due to a hiccup on our arrival. The assistance we received definitely helped us leave the shaky start behind us. We had a wonderful time and we thank the management the way their handled the situation.
The screen door is bent so the bugs did come in. The kitchen utinsils could use an update. Metal items ie. deck furniture quite corroded. Satisfacory unit and possibly planning a return.
The location is fantastic and the properties, although a little dated are clean and comfortable. The only negative comment I would have is that the couch could do with replacing - not very comfortable at all.
We have been coming to Hilo for 18 years and love its parks and beaches. A wonderful place to see whales and swim with turtles and visit market. We continue to encourage friends to come to Hilo and see what we have fallen in love with.
The property was fine the condo we were in was pretty good. Furniture not comfortable. Very disappointed in not having internet after promised we would. This caused an extreme inconvenience to our business dealings through out the week.